Faq

How long have you been in business?

We opened our doors on January 1, 2017 and have grown steadily since then. Several members of the team have been with us since we started out with our first client in a one-room office and we are as fully committed to providing the highest level of attention to detail and client satisfaction today as we were on day one.

What differentiates you from other billing companies?

We believe the four most important things we offer to set ourselves apart are:

  • An outstanding billing training program and flexible work environment that creates stability in the workplace.
  • Client based organizational structure, which gives each employee a sense of ownership for the business they serve and provides a consistent point of contact for the provider as well as their patients.
  • Commitment to a full service model that includes setting up a dedicated toll free line for each account, handling all attorney and medical records, tracking credentials, monitoring abnormal and underpayments for any opportunity to improve collections per claim, and so much more.
  • State of the Art Dashboard reporting that delivers transparency into the revenue cycle and puts providers in the drivers seat when it comes to understanding and managing their business.
How do you get me more money for my practice?

Optimizing the revenue cycle for your business is what we live for and our unique organization structure combined with best in class reporting position us to do just that. We are happy to share performance results and can also furnish references on request.

How many people will touch my account?

BMB teams typically range in size from 2-5 people depending on the account so that you, your staff, and your patients will consistently be able to reach someone who is familiar with and empowered to make decisions about your account.

Do you use offshore labor?

BMB is committed to job creation in our local community of Frisco, Texas and does not employ any offshore labor.

How do you communicate with my staff?

We can call or email your staff. We can also set up regular meetings at intervals directed by you.

We have a lot of patients who only speak Spanish. How will you handle that?

The CEO of BMB along with several of our billing specialists are fluently bilingual and able to communicate by telephone and in writing to clearly explain the billing process and answer any questions. Any account with a high percentage of Spanish speaking patients is assigned to a Spanish speaker.

Who will be handling patient calls?

We will provide you with a dedicated toll free number that you can share with patients. Someone who works your account will answer calls or return them within one business day.

Who will be handling medical records requests?

BMB will handle all attorney and medical record requests promptly and professionally on your behalf. This process is very time consuming and adds unnecessary work for your staff. We can also notarize any documents when needed.

Will I experience a cash delay at startup?

BMB’s credentialing team will start working long before your go-live date to ensure all providers are correctly tied to the group from day one, eliminating cash flow delays from the payers. The team will track when providers are due for reenrollment and ensure no delays in cash flow.

Can you walk me through your billing process?

BMB will code and bill claims within 72-96 hours after we have received a completed chart. We can resubmit claims multiple times a day as needed to reduce and eliminate delays. We also do a monthly and quarterly look back to verify claims have been paid and received with the payers. Each account is set up with their own team of employees who will know your account from the front desk to the appeals process. Finally, we will maintain continuous communication with your front desk for insurance updates and to communicate rejections and denials due to coding.

What type of reports do you offer?

BMB has a dedicated IT team with knowledge to produce client specific reports for you. Our standard reports include an Executive Summary, RVU, Aged AR Charges, Payer Mix, Coding Distribution, Payments and Adjustments. We look at data by Date of Service and by Posting Date. This way you can get a complete picture of how you are actually doing by patient.

BMB also has developed reports to track projections on a monthly basis. This valuable tool makes it much easier to budget and track collections each month and to forecast out 2-3 months at a time. We review past history and provide feedback to support this process.

Can you do special reports?

Any special report request can and will be fulfilled if data is available to capture it. We offer extensive Reporting through our State of the Art Dashboard. Please feel free to check out the reporting tab on our website for samples and call us if you’d like to see more.

How often do you send reports to our group?

The dashboard on your portal is updated continuously. We will also send reports at the end of every month once the bank statement has been reconciled.

Do you provide MIP's tracking?

Yes, we will make sure your MIP’s are accurately tracked and reported.

Do you reconcile collections with my bank statement?

BMB will reconcile our payments to the Group’s bank statement monthly. We ensure that everything is accounted for and each payer is providing accurate information. BMB charges only on collections that have been deposited and reconciled.

What is your experience with ER and Urgent care billing?

We actually got our start as the biller to a very fast growing ER and Urgent Care group located in Texas. Our President, who oversees all business operations, brings over twenty years of ER Billing experience and all of our billers have experience in Emergency Medicine.

What is your pricing?

We price on a commission basis and reconcile collections to your bank statement monthly so you only pay on what’s been collected and deposited.

How has COVID-19 affected your workflow?

Your business is essential for lives and livelihoods so we’re buckled down to make sure your practice doesn’t skip a beat. Zero layoffs means zero interruptions in filing your claims or appeals. Our 100% US based team is in the office, living our service-first philosophy, so we can remain 100% committed to you.

How has COVID-19 impacted collections?

During COVID shutdowns we worked very closely with our clients to ensure they received Insurance payments. Our detailed research revealed that even though claims with dates of service between February and May were submitted timely, many did not make it to the payers due to their offices being closed. By following up, we were able to resubmit and get paid on those claims.

Payment delays and underpayments are still prevalent. While claims were being paid in 30-60 days pre- COVID depending on professional or facility, post- COVID we are seeing claims being paid on average 45-75 days. During this time, our report tracking payments by date of service has been instrumental in supporting follow up efforts to ensure claims are properly paid and we continue to monitor abnormal payments to ensure that all our providers are being paid correctly at their contracted rates or at market rates for out of contract claims.

What’s an EOB and why did I get one?

EOB stands for Explanation of Benefits and it is NOT a bill. It is a letter from your insurance company explaining that a charge has been filed and includes a preliminary estimate of the amount you might have to pay for your visit. It’s possible for a patient to receive several EOB’s with varying amounts for the same visit. All this means is that we are hard at work advocating for the LOWEST possible patient responsibility so sit tight until you receive a statement and feel free to call us anytime for an update on how it’s going.

Why are different parties billing me for a single visit?

Depending on the type of visit you had, you could receive bills from several different parties. For example, a typical ER visit could result in a Facility bill from the ER and a professional services bill from EACH of the professionals who treated you during your visit such as ER Doctor, Radiologist, and Laboratory Services. A procedure requiring sedation could result in a Facility bill and a professional services bill from your Doctor as well as your Anesthesiologist.

Why did I receive a letter from BMB asking me to contact my Insurance provider?

There are times when the Insurance provider has questions that can only be answered by the patient or designated patient representative about the nature of your visit. When we ask for your help with this process it’s because we are working to advocate for the LOWEST possible patient responsibility so please help us out by complying with these requests. If you give us a call, we’ll be happy to walk you through exactly what you need to do to help us help you with your bill.

I just received a notice that my Insurance was billed for a visit that I wanted to handle as cash-pay. What now?

Sometimes mistakes are made in which a location offers a cash price, but includes insurance information on the chart, which results in the insurance being billed. If this happens to you, just give us a call and we’ll work to have the charge reversed.

I just got a bill for a visit that took place months ago. Why did it take so long?

The appeals process can be very time-consuming depending on the nature of your visit. A lengthy delay between your date of service and date of billing usually means we had to work very hard to reduce your patient responsibility to the lowest possible amount. If you have questions about your bill, please call us and we’ll be glad to walk you through it.

Do you offer payment plans?

We offer payment plans in accordance with the guidelines determined by your provider. Please call us so we can discuss your specific situation and determine the most appropriate plan for you.

¿Que significa EOB? ¿Y porque la recibí?

EOB significa Explicación de Cubertura y NO ES una factura. Es una comunicación de su Póliza de Aseguranza explicando que un cargo fue sometido e incluye un estimado preliminar del posible cargo por su visita. Es posible que un solo paciente reciba múltiples EOB’s declarando cargos por una sola visita lo cual significa que nosotros estamos haciendo todo lo posible por negociar el cargo mas bajo posible por el servicio que ha recibido. Le rogamos no pagar la cuenta hasta que haya recibido una factura o “Statement” y que nos llame con cualquier duda.

¿No entiendo porque estoy recibiendo noticias de múltiples partidos sobre una sola visita?

Dependiente de la visita, es posible recibir múltiples facturas. Por ejemplo, una visita de emergencia resulta con una factura del hospital y una factura por cada proveedor de servicio incluyendo el Medico de Salón, Radiólogo, y Laboratorio. Una visita con sedación puede resultar en una factura de la facilidad, una del Medico, y otra del Anestesiólogo.

¿No entiendo porque he recibido una carta de BMB pidiendo que me ponga en contacto con la Póliza de Aseguranza?

Hay ocasiones en las que el proveedor de la póliza tiene preguntas que solo pueden ser contestadas por el paciente o su representativo. Cuando pedimos ayuda, es porque hemos hecho todo lo posible por reducir su cuenta y hemos llegado a un momento en que su ayuda es imprescindible. Háganos el favor de ayudarnos en estos instantes para que logremos la factura con mayor reducción. Si nos puede llamar, haremos todo lo posible por explicar la situación y ayudarle cumplir con su parte.

Me acabo de enterar que mi Póliza de Aseguranza fue cobrada por mi visita, pero yo prefiero pagar la cuenta en efectivo sin Seguro. ¿Ahora que debo hacer?

A veces sucede una equivocación en que la facilidad ofrece un precio especial por pagar en efectivo pero como su historial incluye información sobre la Póliza de Aseguranza, mandamos la carga sin enterarnos de su intención. Si esto sucede, solo tiene que llamarnos para que podamos resolver la situación invirtiendo la carga.

Acabo de recibir una factura por una visita que ocurrió varios meces atrás. ¿Por qué tardó tanto la factura?

El proceso de apelaciones por una sola visita puede tardar mucho tiempo dependiente del tipo y complejidad de visita. Una gran demora casi siempre indica que tuvimos que luchar mucho por reducir su responsabilidad con máximo beneficio para usted. Si tiene preguntas sobre su factura, no dude en llamarnos.

¿Se ofrecen planes de pago?

Ofrecemos planes en acuerdo con las pautas que recibimos de su profesional medico. No dude en llamarnos para discutir su situación particular y determinar el plan mas adecuado.

What’s it like working at BMB?

At BMB we take our work very seriously, but we try not to be too serious at work! We have theme days, monthly luncheons, and birthday celebrations. On the business side, we also have weekly meetings to discuss account performance, share ideas about best practices, and celebrate any big collections as a group.

How much experience do I need in billing to qualify for a position?

We have a training position for people with no experience, but who are smart, self-starters with a desire to learn about medical billing. This training program lasts 90 days after which most trainees are promoted to the position of Billing Associate.

Are there opportunities for advancement at BMB?

We have three levels in the billing field: Trainee, Associate, and Specialist. Supervisor positions have been periodically created according to the workload.

What is your dress code?

We are at the casual end of business casual.

What are your working hours?

Our office is open Monday through Friday from 7am-6pm. All employees work a full eight-hour shift each day, but are able to set their own start time with approval from their manager.

Do you allow people to work from home?

Our staff primarily works onsite where we can easily and quickly answer questions and learn from one another to optimize account performance, however, once employees have been with the Company for a period of at least six months they might be allowed to work one day per week from home to save on drive time and expenses.

How are you handling concerns about COVID-19 in your office?

We have a large open floor plan with plenty of space. Employee desks are mobile, allowing them to select a workspace where they feel comfortable. Since there is ample space for distancing and our office is not open to the public, masks are not required while at work.

What kinds of benefits and vacation do you offer?

Blitz Medical Billing offers the following compensation in benefits:

PTO: accrued at a rate of 2.3 hours per 40 hours worked for all employees who work at least 24 hours per week (total up to three weeks per year)
Business Holidays: paid for full time employees
Floating Holidays: two floating holidays earned on the first day of each year beginning in the second year of employment for full time employees
401k: pre tax savings available to all employees from start of employment

Healthcare Reimbursement Allowance: pre tax reimbursement of qualified expenses for full time employees following the first 90 days of employment