Faq

How long have you been in business?

We opened our doors on January 1, 2017 and have grown steadily since then. Several members of the team have been with us since we started out with our first client in a one-room office and we are as fully committed to providing the highest level of attention to detail and client satisfaction today as we were on day one.

What differentiates you from other billing companies?

We believe the most important things we offer to set ourselves apart are:

• An outstanding billing training program and flexible work environment that creates stability in the workplace.
• Commitment to a full-service model that includes tracking provider enrollments, setting up toll-free patient lines, handling attorney and medical records, monitoring abnormal and underpayments for any opportunity to improve collections, and so much more.
• State of the Art Dashboard reporting that delivers transparency into the revenue cycle and puts providers in the driver’s seat when it comes to understanding and managing their business.

How do you get me more money for my practice?

At Blitz Medical Billing, our ER staffers worked tirelessly throughout 2022 to stay at the forefront of NSA, spending countless hours documenting submission processes by payer and state. Along the way, we also significantly improved our efficiency rate at identifying and submitting claims for review by the Texas Department of Insurance.

Simply submitting claims for review and knowing what to ask for, can yield additional payments of $60-$120 on professional claims and $300-$2,000 on facility claims without going to arbitration! Missing out on these time sensitive submissions allows the payers to get away with degrading reimbursements, and money lost by missing NSA deadlines is lost forever.

Even if you want to keep your current biller, BMB has processes in place to step in and help so you capture that revenue going forward.

Whether you’re thinking about changing your RCM supplier altogether or just looking for help to combat declining reimbursements due to NSA, call us to talk about improving your revenue.

How many people will touch my account?

BMB teams range in size from 1-3 people depending on the size of the account so that you, your staff, and your patients will consistently be able to reach someone who is familiar with and empowered to make decisions about your account.

Do you use offshore labor?

BMB uses some offshore labor for data entry and coding, but on-shore staff interface with clients, payers, and patients.

We have a lot of patients who only speak Spanish. How will you handle that?

Several BMB staffers are fluently bilingual and able to communicate by telephone and in writing to clearly explain the billing process and answer any questions.

How do you communicate with my staff?

We can call or email your staff. We can also set up regular meetings at intervals directed by you.

How do you handle patient billing?

We use a digital patient billing platform that seamlessly integrates text, email, paper and phone to reach patients. The system is available for your patient advocate and any other staff to review balances and take payments anytime.

We will also provide you with a dedicated toll free number and email address that you can share with patients. Someone who works your account will answer calls or return them within one business day.

Who will be handling medical records requests?

BMB will handle all attorney and medical record requests promptly and professionally on your behalf. This process is very time consuming and adds unnecessary work for your staff. We can also notarize any documents when needed.

Will I experience a cash delay at startup?

BMB’s credentialing team will start working long before your go-live date to ensure all providers are correctly tied to the group from day one, eliminating cash flow delays from the payers. The team will track when providers are due for reenrollment and ensure no delays in cash flow.

Can you walk me through your billing process?

BMB will code and bill claims within 72-96 hours after we have received a completed chart. We can resubmit claims multiple times a day as needed to reduce and eliminate delays. We also do a monthly and quarterly look back to verify claims have been paid and received with the payers.

What type of reports do you offer?

BMB has a dedicated IT team with industry knowledge to produce client specific reports for you. Our standard reports include an Executive Summary, RVU, Aged AR Charges, Payer Mix, Coding Distribution, Payments and Adjustments. We look at data by Date of Service and by Posting Date. This way you can get a complete picture of how you are actually doing by patient.

BMB also has developed reports to track projections on a monthly basis. This valuable tool makes it much easier to budget and track collections each month and to forecast out 2-3 months at a time. We review past history and provide feedback to support this process.

Can you do special reports?

Any special report request can and will be fulfilled if data is available to capture it. We offer extensive Reporting through our State of the Art Dashboard. Please feel free to check out the reporting tab on our website for samples and call us if you’d like to see more.

How often do you send reports to our group?

The dashboard on your portal is updated continuously. We will also send reports at the end of every month once the bank statement has been reconciled.

Do you provide MIP's tracking?

Yes, we will make sure your MIP’s are accurately tracked and reported.

Do you reconcile collections with my bank statement?

BMB will reconcile our payments to the Group’s bank statement monthly. We ensure that everything is accounted for and each payer is providing accurate information. BMB charges only on collections that have been deposited and reconciled.

What is your experience with ER and Urgent care billing?

We actually got our start as the biller to a very fast growing ER and Urgent Care group located in Texas. Our President, who oversees all business operations, brings over twenty years of ER Billing experience and all of our billers have experience in Emergency Medicine.

What is your pricing?

Most revenue cycle contracts are priced on a commission basis except where prohibited by law. Collections are reconciled to your bank statement monthly so you only pay on what’s been collected and deposited. Pricing for AR projects varies depending on the scope and requirements.

What specialties do you bill?

BMB originally started as the specialty biller to a fast-growing ER and Urgent Care Group located in Texas and later added Anesthesia, Lab, and Physical Therapy to our portfolio. We currently provide medical billing services to clients spanning ten specialties in over fifteen States.

How do you improve collections for my practice?

Our unique organizational structure combined with best-in-class reporting positions us to identify and work underpayments and denials. We are happy to share performance results and can also furnish references on request.

Can you produce special reports?

Special report requests can be fulfilled if data is available for capture. We offer extensive Reporting through our State of the Art Dashboard. Please feel free to see the reporting tab on our website for samples and call us if you’d like to see more.

Who will be handling patient calls related to billing?

We will provide you with a toll free phone number and email address that you can share with patients. Someone who works your account will answer calls or respond to billing inquiries within one business day.

How do you post payments?

BMB posts payments only when deposits are confirmed on the bank statement and reconciled to the EOB. This is the highest possible standard for accuracy to ensure that all payments are accounted for and that each payer is providing accurate information. For accounts that are priced on a commission basis, BMB charges only on collections that have been deposited and reconciled.

What’s an EOB and why did I get one?

EOB stands for Explanation of Benefits and it is NOT a bill. It is a letter from your insurance company explaining that a charge has been filed and includes a preliminary estimate of the amount you might have to pay for your visit. It’s possible for a patient to receive several EOB’s with varying amounts for the same visit. All this means is that we are hard at work advocating for the LOWEST possible patient responsibility so sit tight until you receive a statement and feel free to call us anytime for an update on how it’s going.

Why are different parties billing me for a single visit?

Depending on the type of visit you had, you could receive bills from several different parties. For example, a typical ER visit could result in a Facility bill from the ER and a professional services bill from EACH of the professionals who treated you during your visit such as ER Doctor, Radiologist, and Laboratory Services. A procedure requiring sedation could result in a Facility bill and a professional services bill from your Doctor as well as your Anesthesiologist.

Why did I receive a letter from BMB asking me to contact my Insurance provider?

There are times when the Insurance provider has questions that can only be answered by the patient or designated patient representative about the nature of your visit. When we ask for your help with this process it’s because we are working to advocate for the LOWEST possible patient responsibility so please help us out by complying with these requests. If you give us a call, we’ll be happy to walk you through exactly what you need to do to help us help you with your bill.

I just received a notice that my Insurance was billed for a visit that I wanted to handle as cash-pay, What now?

Sometimes mistakes are made in which a location offers a cash price, but includes insurance information on the chart, which results in the insurance being billed. If this happens to you, just give us a call and we’ll work to have the charge reversed.

I just got a bill for a visit that took place months ago. Why did it take so long?

The appeals process can be very time-consuming depending on the nature of your visit. A lengthy delay between your date of service and date of billing usually means we had to work very hard to reduce your patient responsibility to the lowest possible amount. If you have questions about your bill, please call us and we’ll be glad to walk you through it.

Do you offer payment plans?

We offer payment plans in accordance with the guidelines determined by your provider. Follow the link you received with your e-statement to set up a payment plan or call our office to discuss your specific situation and determine the most appropriate plan for you.

¿Que significa EOB? ¿Y porque la recibí?

EOB significa Explicación de Cubertura y NO ES una factura. Es una comunicación de su Póliza de Aseguranza explicando que un cargo fue sometido e incluye un estimado preliminar del posible cargo por su visita. Es posible que un solo paciente reciba múltiples EOB’s declarando cargos por una sola visita lo cual significa que nosotros estamos haciendo todo lo posible por negociar el cargo mas bajo posible por el servicio que ha recibido. Le rogamos no pagar la cuenta hasta que haya recibido una factura o “Statement” y que nos llame con cualquier duda.

¿No entiendo porque estoy recibiendo noticias de múltiples partidos sobre una sola visita?

Dependiente de la visita, es posible recibir múltiples facturas. Por ejemplo, una visita de emergencia resulta con una factura del hospital y una factura por cada proveedor de servicio incluyendo el Medico de Salón, Radiólogo, y Laboratorio. Una visita con sedación puede resultar en una factura de la facilidad, una del Medico, y otra del Anestesiólogo.

¿No entiendo porque he recibido una carta de BMB pidiendo que me ponga en contacto con la Póliza de Aseguranza?

Hay ocasiones en las que el proveedor de la póliza tiene preguntas que solo pueden ser contestadas por el paciente o su representativo. Cuando pedimos ayuda, es porque hemos hecho todo lo posible por reducir su cuenta y hemos llegado a un momento en que su ayuda es imprescindible. Háganos el favor de ayudarnos en estos instantes para que logremos la factura con mayor reducción. Si nos puede llamar, haremos todo lo posible por explicar la situación y ayudarle cumplir con su parte.

Me acabo de enterar que mi Póliza de Aseguranza fue cobrada por mi visita, pero yo prefiero pagar la cuenta en efectivo sin Seguro. ¿Ahora que debo hacer?

A veces sucede una equivocación en que la facilidad ofrece un precio especial por pagar en efectivo pero como su historial incluye información sobre la Póliza de Aseguranza, mandamos la carga sin enterarnos de su intención. Si esto sucede, solo tiene que llamarnos para que podamos resolver la situación invirtiendo la carga.

Acabo de recibir una factura por una visita que ocurrió varios meces atrás. ¿Por qué tardó tanto la factura?

El proceso de apelaciones por una sola visita puede tardar mucho tiempo dependiente del tipo y complejidad de visita. Una gran demora casi siempre indica que tuvimos que luchar mucho por reducir su responsabilidad con máximo beneficio para usted. Si tiene preguntas sobre su factura, no dude en llamarnos.

¿Se ofrecen planes de pago?

Ofrecemos planes en acuerdo con las pautas que recibimos de su profesional medico. No dude en llamarnos para discutir su situación particular y determinar el plan mas adecuado.

What’s it like working at BMB?

At BMB we take our work very seriously, but we try not to be too serious at work! We have theme days, monthly luncheons, and birthday celebrations. On the business side, we also have weekly meetings to discuss account performance, share ideas about best practices, and celebrate any big collections as a group.

How much experience do I need in billing to qualify for a position?

We have a training position for people with no experience, but who are smart, self-starters with a desire to learn about medical billing. This training program lasts 90 days after which most trainees are promoted to the position of Billing Associate.

Are there opportunities for advancement at BMB?

We have three levels in the billing field: Trainee, Associate, and Specialist. Supervisor positions have been periodically created according to the workload.

What is your dress code?

We are at the casual end of business casual.

What are your working hours?

Our office is open Monday through Friday from 7am-6pm. All employees work a full eight-hour shift each day, but are able to set their own start time with approval from their manager.

Do you allow people to work from home?

Our staff primarily works onsite where we can easily and quickly answer questions and learn from one another to optimize account performance, however, once employees have been with the Company for a period of at a year or more, they might be allowed to work one day per week from home to save on drive time and expenses.

What kinds of benefits and vacation do you offer?

Blitz Medical Billing offers the following compensation in benefits:

• PTO: accrued at a rate of 2.3 hours per 40 hours worked for all employees who work at least 24 hours per week (total up to three weeks per year).
• Business Holidays: paid for full time employees
• Floating Holidays: two floating holidays earned on the first day of each year beginning in the second year of employment for full time employees
• 401k: pre tax savings available to all employees from start of employment